Privacy Policy

1

Who We Are

EV Exec is a sole trader providing premium airport transfer services based in Blackpool, Lancashire. We are the data controller for any personal information you provide to us.

If you have any questions about how we use your data, you can contact us at:

• Email: book@evexec.co.uk
• Phone: 07721 070370

2

What Information We Collect

When you book, ask for a quote or create an account, we may collect:

• Your name and contact details (phone number and/or email address)
• Journey details (pickup location, destination, airport, travel date and time, extra stops)
• Flight information (flight number, where relevant)
• Passenger and luggage information
• If you create an account: your email address and password (stored only in encrypted form), your booking history, invoices and Privilege Points
• Payment status (paid, cash or invoiced) and, for card payments, a payment reference from our card processor

We never see or store your full card details. Card payments are taken on a secure payment page run by Stripe.

3

How We Use Your Information

We use the information you provide solely to:

• Arrange and confirm your airport transfer booking
• Contact you to confirm details, provide updates or follow up on your request
• Monitor your flight (where applicable) to ensure accurate pickup timing
• Send booking confirmations, reminders, receipts and invoices
• Run your account and Privilege Points
• Respond to enquiries you send us
• Understand how our website is used, only if you accept analytics cookies
• Meet any legal obligations we are subject to

We do not use your information for marketing purposes without your explicit consent. We will never sell or share your data with third parties for marketing.

4

Our Lawful Basis for Processing

Under UK GDPR, we rely on the following lawful bases to process your personal data:

• Contract: processing is necessary to fulfil your booking and provide the transfer service
• Legitimate interests: to communicate with you about your journey, monitor your flight and provide a professional service
• Legal obligation: where we are required to retain certain information by law, such as invoices for tax purposes
• Consent: for analytics cookies, which you can accept, reject or change at any time

5

How We Store Your Data

Your booking and account information is stored securely with Supabase, a cloud database provider, on servers in Frankfurt, Germany (within the European Economic Area). Only EV Exec and the driver assigned to your journey can see your booking details.

We keep booking and invoice records for six years, as required for UK tax and accounting records. You can ask us to delete your account at any time; booking and invoice records we must keep by law are retained until that period ends.

We take reasonable technical and organisational measures to protect your data against unauthorised access, loss or misuse.

6

Who We Share Your Data With

We never sell your personal data. We share it only with the people and services needed to provide your journey:

• Our drivers: the driver assigned to your journey sees your name, phone number, journey and flight details
• Supabase: our database and account sign-in provider (Germany)
• Vercel: hosts our website
• Stripe: takes card payments
• Resend: delivers our emails
• Google: address search in the booking form (Google Maps) and, only if you accept, website analytics (Google Analytics)
• AeroDataBox: receives your flight number and date only, to check flight times
• Anyone we are required to share data with by law or a regulatory authority

Some of these providers are based in the United States. Where your data leaves the UK, it is protected by the UK–US data bridge or the UK’s approved contract clauses.

Text messages about your journey are sent by us or your driver from our own phones, not by an automated service.

7

Cookies

Essential: we store a few items in your browser that the website needs to work, such as keeping you signed in to your account and preventing a booking from being sent twice. Our card processor, Stripe, also uses cookies on payment pages to prevent fraud. These cannot be switched off.

Analytics (optional): Google Analytics cookies show us which pages are visited, so we can improve the website. They are only set if you tap Accept on our cookie banner. We do not use advertising cookies.

You can change your choice at any time: Cookie settings.

8

Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

• Access: request a copy of the personal data we hold about you
• Rectification: ask us to correct any inaccurate information
• Erasure: request that we delete your data, subject to any legal obligations
• Restriction: ask us to limit how we use your data in certain circumstances
• Objection: object to processing based on legitimate interests
• Portability: receive your data in a structured, machine-readable format

To exercise any of these rights, please contact us at book@evexec.co.uk. We will respond within 30 days.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk if you believe your rights have not been respected.

9

External Links

Our website may contain links to external services such as Google Maps or WhatsApp. Once you leave our website, we are not responsible for the privacy practices of those sites. We encourage you to read their own privacy policies.

10

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The date at the top of this page will reflect the most recent update. Continued use of our website following any changes constitutes acceptance of the updated policy.

Contact

Questions About Your Privacy?

If you have any questions or concerns about how we handle your personal data, please get in touch:

• Email: book@evexec.co.uk
• Phone: 07721 070370
• WhatsApp: Message us on WhatsApp